Chunk Chocolates

Delivery & Returns Information

Delivery Information

The cost of our Standard UK Delivery is a flat rate of £3.95 for orders up to 1kg. And for orders up to 2kg there is a flat rate of £4.95.

All UK orders will be shipped via Hermes signed for and a tracking number will be emailed to you when your order has been dispatched.

UK deliveries will usually be made within 1-7 working days after placing your order. Please note that working days do not include Weekends or Bank Holidays.

Chunk Chocolates is not responsible for any international shipping delays and is not responsible for any customs charges or taxes, which may occur. We are also not responsible for any lost, stolen or damaged items.

For any other customer service related problems, please contact:
info@chunkchocolates.co.uk

Returns Information

All returns must be returned to the below address: Three Tuns Wynd, Stokesley, TS9 5DQ

All returns must also include the purchaser’s name, address and e-mail.

We offer a full refund on all purchases returned in the condition in which they were sold within 14 days of purchase.

Any items returned after 14 days will be refused and returned to you.

Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal or promotional sale along with Christmas & New Year processing may take longer.

Please note, that the customer is liable for the postage costs to return an item unless the item received is incorrect or faulty. In the unlikely event that you do receive an incorrect or faulty item from us we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this. However we cannot accept liability or comment on an item until it has been returned and assessed and confirmed as faulty.

To arrange a refund/exchange or for any other queries relating to a refund/exchange please contact: info@chunkchocolates.co.uk

Copyright © 2019 Chunk Chocolates